The art of influencing others requires you to step into another person's Frame of Reference. It sounds easy enough...

Tu Casa, Mi Casa™ explores communication challenges and solutions. The program equips participants with the communication skills and tools they need to be more effective in creating better outcomes and better relationships with customers, employees and peers.

Tu Casa, Mi Casa ™ allows participants to gain the skills necessary to get on the same page with others, more quickly and with less friction, even with those whose viewpoints differ significantly from their own. Participants learn how to influence others while leaving others feeling understood and valued. 

Use Tu Casa Mi Casa ™ in situations where a person's productivity relies on their ability to influence or ‘get on the same page’ with others.

It is best used by:

• Executive Teams

• People Leaders

• Managers

• Salespeople

• Customer Service Reps

• Change agents

• Anyone working within a team environment
  

Learning Objectives:

Participants will learn how to:

• Communicate effectively

• Influence others

• Use common language

• Check for understanding

• Get into another's frame of reference

• Manage others' emotions more effectively

• Probe for clarity

• Communicate the big picture

• Use language that others understand
  

Facilitation is provided by On the Mark.

• One main facilitator is required.

• Large groups may require support staff
  
  Tu Casa, Mi Casa™ is an On the Mark product
  
  
  "We found ‘Tu Casa, Mi Casa’ to be of such immediate and significant value that we made the program available to our Compliance & Ethics group around the world.  I have personally found this course to be valuable to me, in my life, inside and outside the office.  It's fun and useful, and I heartily recommend it."

Leonard Shen - Former SVP & Chief Compliance Office, American Express